I think I know a reason why 60% of Americans are against the auto industry bailout (ABC News Tonight, Charles Gibson).
Many many years ago we went to buy a new car at the local Chevy place in a neighboring town where we had bought used cars and had them repaired (keep reading). It was a weekday, my husband knocked off from work at lunchtime, so he was dressed up...I got dressed up too...we went out to lunch and then over the the Chevy place. We had had varying experiences with used cars since being married; now was time for a brand new one. We had been to the Chevy place in the past for used cars and we, particularly I, hated to take the car for repairs or servicing. Big ugly garage atmosphere with usual calendars on the wall. Very tall counter where you have to look up at the guy (always a guy) who is taking your car in...
Eeeuuwww, what would a woman know about an ailing car...she doesn't know what she is talking about. yeah, yeah, yeah it will be ready at 5. Go back at 5 pm (with small children in tow, my friend had dropped me off). Need to pick up the car and pick up husband at work. One car family at the time; remember them?
Oh, hey, Joe where'd you put that Malibu? ....yeah, the one that came in this morning....oh. (turning to me)...they haven't done it yet. You can pick it up first thing in the morning. Me: well, I left my phone number, couldn't you have called me? Him: I don't see any phone number here...it'll be done in the morning. Me: bring me the car to me now... I have to pick up my husband. Kids pretty cranky by this time...you know, 4-5 pm Arsenic hour. This scenario happened more than once.
We walked in the Chevy dealership door to salesroom. We see cars in the showroom, lots of salesman desks. We see three guys standing off to one side in deep conversation, telling some jokes or something. Okay, so they will stop talking and greet us when they see us. They see us and keep talking. We stood there, looked around at the cars in the show room, moved closer to them. They still kept talking among themselves! So we left. Just walked out. Then they noticed us. However it was too late. A friend had told me about her good experience at the Honda company in the area. We went directly there.
When we arrived at the Honda dealership, we pulled up near the door to the showroom. A man greeted us at the and said he would bring a salesman to us, which he did. We were asked what we needed, we were shown a selection, there was some haggling, but we were willing to have them make a profit on a car. The rest of the sale was courteous, the car was ready when they said it would be. Now here is the bottom line: FIVE HONDAS AND 20 PLUS YEARS LATER ALL BOUGHT FROM THE SAME DEALERSHIP, I DON'T WANT TO BUY ANYTHING ELSE! When I go in for servicing, it is well organized; repairs seldom if ever needed. I am treated courteously. There are both men and women service representatives. They wash and vacuum the car before returning it to me. And do you think I recommend them?
This is why a lot of people hate American car dealerships and don't care a whit if they go up in smoke. We are not the only ones who have had this experience. Arrogance, arrogance, arrogance. Plus the cars seem to have lots more problems than Hondas. There was a piece in the NY Times this week that there are even lot of people in Michigan who don't care if the auto makers close but they keep quiet.
Hi!! I read your comment on Syrin's blog and came to see who you were because of the intent of... read more
on QotD: RIP